Lightroom
ShootProof Lightroom Plugin Keeps Crashing? What Is Documented
ShootProof publishes no crash list. It does publish a reliability disclaimer on every plugin article, a version and compatibility rule, and three failure modes with fixes. Here they are, quoted.
Updated 23 September 2026
If you searched for this, something went wrong in Lightroom Classic and the ShootProof publish service was in the middle of it. This page will not tell you the plugin crashes, because ShootProof does not say that anywhere and neither should we.
What ShootProof does say is more useful, and it is printed at the top of every article it publishes about the plugin. The plugin quotations below come from ShootProof pages fetched on 4 September 2026. Every plan, storage and pricing figure was re-fetched on 23 September 2026, the day ShootProof's plan structure changed. Each source is listed at the end.
The short answer
ShootProof publishes no crash documentation for its Lightroom plugin. There is no known-issue page, no crash list, and no deprecation or end-of-life notice. Anything you read describing a specific crash is a user report, not a vendor statement, and it should be read that way.
What ShootProof does publish is a reliability disclaimer and three documented failure modes. The disclaimer appears on every plugin article, in ShootProof's own words:
"ShootProof enables some third-party plugins, such as the Adobe Lightroom Plugin, which are developed outside of our platform... While we enable access to these select third-party plugins, we cannot always guarantee their reliability because they are not directly controlled by our team and processes."
That is the important sentence on this whole page. The plugin is how a lot of studios move every frame of a job from the catalog to the client, and the platform it delivers to declines to guarantee it works. Nothing in that is dishonest of ShootProof. It is a clear disclosure of where the plugin sits in their support boundary, and it tells you exactly how much of your delivery workflow you should be resting on it.
Version, requirements and the date on the docs
Before troubleshooting anything, confirm you are inside the supported envelope. ShootProof states the version and the requirements plainly.
| What ShootProof publishes | Verbatim |
|---|---|
| Current version | "The latest version of the ShootProof Lightroom plugin is 2.10." |
| Which Lightroom | "This publish service works with Lightroom Classic for desktops." |
| Minimum version | "The ShootProof Lightroom Plugin is only compatible with Lightroom Classic CC v6 or newer." |
| What it is | A Lightroom publish service that syncs photos and album structures and lets edits be republished |
| Album depth | "Galleries can have up to 4 levels of Albums/Sub Albums." |
One neutral fact worth stating: those articles were last updated in March 2024. That is a date, not a verdict. It does not mean the plugin is abandoned, and ShootProof has published no deprecation notice. It does mean the published guidance predates two and a half years of Lightroom Classic releases, so if your failure is specific to a recent Lightroom version, the help center will not have an answer for it.
The three documented failure modes, and their documented fixes
These are the only plugin problems ShootProof documents. They are worth working through in order, because two of them are silent: they do not produce an error, they produce a wrong gallery.
1. The install error caused by multiple copies. ShootProof documents an install error that comes from having more than one downloaded copy of the plugin on the machine. The published fix is to delete every instance of the plugin and re-add a single one. If you have downloaded the plugin more than once over the years, and most people have, this is the first thing to clear. Check your Downloads folder as well as wherever you keep the plugin permanently.
2. Removing the plugin is destructive, and ShootProof warns against it directly. Verbatim: "you should never Delete the plugin... Deleting the plugin will remove images from your existing Galleries/Albums within Lightroom". This matters because deleting and reinstalling is the reflex fix for anything that misbehaves. Here it is the one action the vendor tells you not to take. Read the install article before you touch the Plug-in Manager, not after.
3. The sync rule: change things on the Lightroom side. ShootProof documents that changes should be made in Lightroom rather than in ShootProof, or "Lightroom will be out of sync with your ShootProof account". If you rearranged albums in the browser and then published from the catalog, the two are now describing different structures. That is documented behaviour, not a fault.
And the structural cap. "Galleries can have up to 4 levels of Albums/Sub Albums." If you are pushing a deeply nested collection tree from Lightroom, four levels is the published ceiling on the receiving end.
Before you blame the plugin
This checklist is useful whether you stay on ShootProof or not. Work down it before concluding the plugin is broken.
| Check | What you are confirming |
|---|---|
| One copy only | Delete every instance of the plugin file, then add exactly one back in the Plug-in Manager. This is ShootProof's documented install fix. |
| Lightroom Classic, v6 or newer | Not the cloud Lightroom. The publish service is documented for Lightroom Classic on the desktop, CC v6 or newer. |
| Never delete to fix | Deleting the plugin removes images from existing galleries and albums inside Lightroom, by ShootProof's own warning. |
| Edit on the Lightroom side | Structural changes made in the ShootProof browser interface put the catalog out of sync with the account. |
| Album depth under four levels | Four levels of albums and sub albums is the published maximum. |
| Your storage cap | An upload that will not complete may be an account at its plan storage limit rather than a plugin fault. |
The last row is the one people miss, so it deserves the detail. ShootProof plans are sized in gigabytes, and the cap is a live ceiling rather than a yearly budget. ShootProof states: "ShootProof plans are billed either monthly or yearly and are determined by the amount of GB storage needed." The tiers on the public plans page are Free at 3 GB for photos only, Starter at 20 GB shared between photo and video, Standard at 100 GB shared, Professional at 1000 GB of photo storage plus 50 GB of video, and Premium at unlimited photo storage plus 150 GB of video.
ShootProof's help centre also documents an Advanced plan at 2000 GB of photo storage and 100 GB of video for $51.99 a month or $519.99 a year, which does not appear on the public plans page. Treat it as documented rather than as something you can pick at checkout.
Be careful how you reason about this, because ShootProof does not publish what happens at the moment you cross the line. No help article states whether uploads are blocked, whether overage is billed, or whether there is a grace period. So treat the cap as something to rule out, not as a diagnosis. Check how many gigabytes the account is holding before you spend an evening on the plugin.
One thing changed on 23 September 2026 and is worth knowing while you troubleshoot. ShootProof stopped metering photo counts and now meters gigabytes, which is why the row above reads storage rather than photos. If you are reading an older troubleshooting thread that talks about a 1,500 or 5,000 photo ceiling, it is describing a plan structure ShootProof no longer sells. Archiving is still a paid line below Premium, archived galleries stop being live for clients, and video archiving now carries a charge even on Premium. All of that is covered in our guide to what ShootProof archiving actually costs.
How the clientgallery.io plugin behaves
Our Lightroom Classic plugin is first-party. It is built and maintained by the same people who run the galleries it publishes to, so there is no third-party boundary to disclaim. What follows is behaviour, described exactly as the plugin works today.
It installs two things: a clientgallery.io destination in Lightroom Classic's Export dialog, and a clientgallery.io Publish Service in the left panel.
The key is validated before the export starts. You paste your studio key once and press a Check button. It confirms the key against the account there and then, so a typo surfaces immediately instead of 300 photos into a render. That single button is the difference between a five-second correction and an evening.
Publishing pushes deltas. The gallery appears as a published collection. Lightroom tracks which photos are New and which are Modified, and one click of Publish pushes exactly those. Develop edits mark a photo Modified. Metadata-only changes do not trigger a re-push. Re-publishing updates the same gallery rather than rebuilding it, so the link you already sent the client keeps working.
The collection is the gallery. Removing a photo from the published collection removes it from the live gallery. Renaming the published collection renames the gallery. Deleting the published collection deletes the gallery. That is powerful and it is sharp, and you should know it before you tidy up your catalog. It is the mirror image of ShootProof's warning: there, deleting the plugin strips images from albums inside Lightroom; here, deleting the collection removes the gallery on the web.
Picks come back in. From the Library menu, Plug-in Extras, Import clientgallery.io Picks. Paste the studio key and the gallery link you already sent the client. The plugin matches by filename against the catalog. Likes come in rated 3 stars. Loves come in rated 5 stars and flagged as Picks. The client's colour labels become Lightroom colour labels, filterable in the Library filter bar and usable in smart collections. Everything found is gathered into a collection named after the gallery. It is re-runnable at any time. The guide to pulling client picks back into Lightroom walks the whole round trip.
Where we are behind ShootProof. Galleries in our Publish Service are flat. There are no nested collection sets. ShootProof documents four levels of albums and sub albums, and on that specific point ShootProof does more than we do. If your delivery depends on a deep album tree published straight from the catalog, that is a real reason to stay. Two other limits are ours and we state them plainly: a gallery holds 1,000 photos, and the plugin tells you to start a second one when it fills, and a free account holds one gallery, which the plugin says before it fails rather than after.
The rest is the flat plan behind it. One price, 10 $/month or 110 $/year, with unlimited galleries and clients, up to 500,000 photos, your own subdomain and no platform branding on any client-facing page. Fair use in figures, because a page arguing against caps owes you the numbers: uploaded photos are browser-compressed proof JPEGs, hosted for as long as the account exists, with abuse tripwires of 1,000 photos per gallery and 500,000 photos per paid account, which is hundreds of thousands of photos. Free accounts hold one gallery of up to 1,000 photos. Full-resolution delivery is on every plan, free included: you upload a full-resolution ZIP per gallery, it stays live for 3 days per handoff and can be re-uploaded any time, with 100 GB of ZIP uploads a month per account.
When you should stay with ShootProof
Give ShootProof its due, because on the commercial side it is genuinely good and better than several competitors.
ShootProof takes no commission on sales, on any plan. In its own words, ShootProof will "never take a commission", and the plan matrix marks commission-free sales as included on all five tiers, Free among them. Besides the plan charge, ShootProof names four other possible fees: archiving, card processing at checkout, the Booking add-on and Music plans. That is unusual. Several platforms in this category take a percentage of print revenue on their entry tiers.
Branding, logo and watermark read "Included" on every tier including Free, with no branding-removal upcharge published anywhere. Again, that is better than the norm. A number of competitors put branding removal behind the first paid plan and take it away again if you downgrade.
So the honest recommendation is straightforward. If you sell prints, albums or wall art through ShootProof, stay. You are on a zero-commission storefront with your own branding, and the plugin friction in this page is a smaller cost than rebuilding your sales side somewhere else.
clientgallery.io is for the other studio: the one that delivers finished JPEG galleries and gets paid separately. We host JPEGs. We do not warehouse RAW files or master video, and that is what keeps the price flat. There is no print store, so there is nothing here for a studio whose revenue runs through one. The ShootProof alternative page sets the two side by side, and the alternatives index covers the rest of the field.
Sources
Every quotation and figure above traces to one of these. The three Lightroom plugin articles were fetched 4 September 2026. Every plan, storage, pricing and fee source was fetched 23 September 2026, and each help-centre article carries the date ShootProof last updated it. ShootProof prices are US dollars as published.
- What is the ShootProof Lightroom Plugin (plugin overview, third-party reliability disclaimer, publish service behaviour), fetched 4 September 2026, https://help.shootproof.com/hc/en-us/articles/115009451507-What-is-the-ShootProof-Lightroom-Plugin
- ShootProof Lightroom Plugin FAQ (never delete the plugin, sync caveat, four levels of albums and sub albums), fetched 4 September 2026, https://help.shootproof.com/hc/en-us/articles/360053042153-ShootProof-Lightroom-Plugin-FAQ-s
- How do I install the ShootProof Lightroom Plugin, Mac (version 2.10, Lightroom Classic CC v6 or newer, the multiple-copies install error and its fix), fetched 4 September 2026, https://help.shootproof.com/hc/en-us/articles/360052216814-How-do-I-install-the-ShootProof-Lightroom-Plugin-Mac
- How do your plans work (ShootProof states that plans are billed monthly or yearly and are determined by the amount of GB storage needed; the GB tier table, including the Advanced plan at 2000 GB and 100 GB of video for $51.99 and $519.99), article updated 22 September 2026, fetched 23 September 2026, https://help.shootproof.com/hc/en-us/articles/115008189128-How-do-your-plans-work
- ShootProof plans (the five public tiers: Free 3 GB photos only, Starter 20 GB, Standard 100 GB, Professional 1000 GB photo plus 50 GB video, Premium unlimited photo plus 150 GB video; branding, logo and watermark marked Included on every tier; commission-free sales marked Included on every tier), fetched 23 September 2026, https://www.shootproof.com/plans/
- ShootProof FAQs (ShootProof will never take a commission, on every plan), article updated 22 September 2026, fetched 23 September 2026, https://help.shootproof.com/hc/en-us/articles/360062280593-ShootProof-FAQs
- Are there any other fees (the four named charges besides the plan: archiving, card processing, Booking and Music plans), article updated 21 September 2026, fetched 23 September 2026, https://help.shootproof.com/hc/en-us/articles/115008032267-Are-there-any-other-fees
- What does archiving cost ($2.99 minimum monthly for up to 25 GB, then $.05 per additional GB; photo archiving included on Premium; video archiving on Premium charged at the same rates), article updated 22 September 2026, fetched 23 September 2026, https://help.shootproof.com/hc/en-us/articles/115008322408-What-does-archiving-cost
- How do I archive my galleries and remove them from Archiving later (archived galleries become static and are not live for client viewing), article updated 21 September 2026, fetched 23 September 2026, https://help.shootproof.com/hc/en-us/articles/115008322448-How-do-I-archive-my-galleries-and-remove-them-from-Archiving-later
- clientgallery.io Lightroom Classic plugin behaviour (Export destination and Publish Service, key Check button, New and Modified tracking, collection and gallery parity, pick import at 3 stars and 5 stars with flags and colour labels, flat publish galleries, 1,000 photos per gallery, one gallery on a free account), verified in the plugin source 4 September 2026, https://clientgallery.io/lightroom
- clientgallery.io plan and fair use (10 $/month or 110 $/year, unlimited galleries and clients, up to 500,000 photos, JPEG hosting, no print store, full-resolution ZIP delivery), checked 4 September 2026, https://clientgallery.io/
Frequently asked
Does ShootProof publish a list of Lightroom plugin crashes?
No. There is no known-issue page, no crash list and no deprecation notice in the ShootProof help center. What it does publish is a reliability disclaimer on every plugin article, stating that the Adobe Lightroom Plugin is developed outside its platform and that ShootProof cannot always guarantee its reliability because it is not directly controlled by its team and processes.
What is the current version of the ShootProof Lightroom plugin?
ShootProof states that the latest version of the ShootProof Lightroom plugin is 2.10. It works with Lightroom Classic for desktops and is only compatible with Lightroom Classic CC v6 or newer. Those articles were last updated in March 2024.
Why will the ShootProof plugin not install?
ShootProof documents one install error, caused by having multiple downloaded copies of the plugin on the machine. The published fix is to delete every instance of the plugin and then add a single one back in Lightroom's Plug-in Manager.
Is it safe to delete the ShootProof plugin and reinstall it?
ShootProof warns against it directly: you should never Delete the plugin, because deleting the plugin will remove images from your existing Galleries and Albums within Lightroom. Read the install article before touching the Plug-in Manager, since deleting is the normal reflex for a misbehaving plugin and here it is the action the vendor tells you to avoid.
Why is my ShootProof account out of sync with Lightroom?
ShootProof documents that changes should be made in Lightroom rather than in ShootProof, or Lightroom will be out of sync with your ShootProof account. If you rearranged albums in the browser and then published from the catalog, the two are describing different structures. That is documented behaviour rather than a fault.
Could the problem be my storage cap rather than the plugin?
It is worth ruling out. ShootProof states that its plans are billed either monthly or yearly and are determined by the amount of GB storage needed. The public tiers are Free at 3 GB for photos only, Starter at 20 GB shared between photo and video, Standard at 100 GB shared, Professional at 1000 GB of photo storage plus 50 GB of video, and Premium at unlimited photo storage plus 150 GB of video. ShootProof does not publish what happens at the moment you exceed the cap, so check how many gigabytes the account is holding before assuming the plugin is at fault. ShootProof stopped metering photo counts on 23 September 2026, so older threads describing a 1,500 or 5,000 photo ceiling are out of date.
How does the clientgallery.io Lightroom plugin differ?
It is first-party, so there is no third-party reliability disclaimer. A Check button validates your studio key before the export starts, so a typo surfaces immediately rather than 300 photos in. The Publish Service tracks New and Modified photos and pushes only those, and re-publishing updates the same gallery instead of rebuilding it. Client likes come back as 3 stars, loves as 5 stars and flagged, and colour labels as Lightroom colour labels. One limit is ours: published galleries are flat, with no nested collection sets, where ShootProof documents four levels of albums and sub albums.
Your client galleries, under your name
Branded galleries, client selections and a Lightroom Classic workflow. Start with your first gallery, then compare the current plan. Full-resolution delivery is a separate handoff with its own limits and conditions.
See the Lightroom plugin